To all you fashionistas out there we thank you so much for choosing to shop with us. Should for any reason you be unhappy with your items we happily offer an online credit within 10 days from the date you receive your order
This excludes any sale or reduced items or codes such as Winter20 and Black Friday 2023 Sale (items purchased between 15-27 November).
Please note, we do not refund. An online credit is issued and emailed to you when we receive goods back. ( we do not refund the postage paid) Any returns outside this time frame remains at our jurisdiction if we will accept. The returned item must be in resell-able condition (unworn, unwashed and undamaged), and no animal hairs, including its full packaging with the tags attached. We do not offer returns on reduced items, sale items, BFCM sales or Sunnies (due to scratching)
Please note that we can't change an order after it has been received. This is purely because we might be taking from another persons order. Also the warehouse may not get the info passed on so we have made this decision in fairness to everyone
If we have to cancel an order due to late delivery or whatever reason, the payment will be refunded the same way the order was paid for. Example gift card, Laybuy or credit card
By purchasing online, you are agreeing to have read and agreed with the terms and conditions
Our decision remains final on an acceptable condition
AllAboutAGirl - ATTN: RETURNS Shop 7, Bush Inn Center, Upper Riccarton, 8041 New Zealand so they can be processed by our returns department.
Please be aware of this policy. By purchasing online you are agreeing to all terms and conditions
All About a Girl understands that buying fashion clothing online is convenient. However, it doesn't give you the opportunity to try items on first, and sometimes they don't work out as we hoped they would. To make things easy for you, we have this peace of mind return policy
When we receive the item/s and your order details so we know who the return is from. We will assess its eligibility* (See the exclusions below) for a credit based on our policies on this page. If eligible, your credit will be processed within 5-10 working days. If your item is faulty your refund will be processed within 5-10 working days. If ineligible, we will let you know and then courier it back to you. (we reserve the right to charge the return courier fee).
Returns must be received within 5-10 days of the item arriving. If it is outside of this time frame the items will be returned at your cost and we can not offer a return or credit. This may seem strict. However, we turn over product so quickly that if a longer time-frame were given, it would be difficult to resell the item when all other sizes have sold out.
We recommend you track and trace the parcel to ensure safe and documented delivery, as we cannot take responsibility for any lost parcels. We track and trace to you for this very reason and we have never lost a parcel yet.
We will credit your original method of payment, excluding your original postage costs (unless goods are faulty or not as ordered), within 5-10 days of receiving your returned item.
We will notify you via email of your credit once we have received and processed the returned item. We recommend retaining your proof of postage until you receive your credit
Our first option according to consumers is repair, replace or refund if no stock available, in that order and at our discretion
From time to time clothing might have faults (although we pride ourselves on stocking quality products). All about a girl will always uphold our end of the deal and do this in accordance with the Consumer Guarantees Act. So when this happens we are happy to offer a replacement with no delivery fee. If you receive a damaged item from us, please
Email admin@allaboutagirl.co.nz with your order number let them know that you have receive a faulty item or that your item has been damaged in transit. Then we know to expect it.
Return the faulty or damaged item/s to All About a Girl by following the return instructions above along with the following information:
Write Damaged/Defective on the packing slip. If you don't have a packing slip, please include your name, order number, billing address and contact details.
Feel free to include a comment if you think we need more information.
A replacement item will be sent to you if unrepairable. Please note that repair is our first option. If we are unable to repair the item, a member of our team will contact you directly. By purchasing with us you acknowledge our terms and conditions
Occasional we have a bad day and get it wrong. We apologies if this has happened to you and we want to correct this for you a.s.a.p. If you get the wrong item please email admin@allaboutagirl.co.nz with your order number along with details about the incorrect item you received and follow the exchange process below. Because it is our mistake, we will cover the cost of shipping the replacement goods to you, and include a prepaid back so you can get the incorrect product back
