Returns & Exchanges

No Hassles Return Policy

All About a Girl understands that buying fashion clothing online is convenient. However, it doesn't give you the opportunity to try items on first, and sometimes they don't work out as we hoped they would. To make things easy for you, we have a Peace of Mind return policy. Any item bought online at www.allaboutagirl.co.nz can be returned within 10 days of purchase for a full refund or exchange, excluding sale items or reduced items,  provided that the items are returned unworn, unwashed and undamaged, in their original packaging and with all tags attached.

How to Return or Exchange

Please take care to pack the item/s securely. Fill out and include the bottom portion of the All About a Girl packing slip received with the item/s. If you are unable to enclose the packing slip, please ensure your order number, name, and billing address is included. Please do not attempt to reuse the original courier packaging to return your item to us. All return postage must be prepaid by the returnee. Unfortunately All About a Girl can only refund delivery charges if the item was damaged or defective, or if we’ve sent the wrong item.
 
Affix the appropriate postage to the item and post or courier to:
 
Online Returns
All About a Girl
22 Heathridge Place
Lincoln 7608
Canterbury.N.Z.
 
We recommend you track and trace the parcel to ensure safe and documented delivery, as we cannot take responsibility for any lost parcels. 
We track and trace to you for this very reason and we have never lost a parcel yet.
We will credit your original method of payment, excluding your original postage costs (unless goods are faulty or not as ordered), within 4 days of receiving your returned item. We will notify you via email of your refund once we have received and processed the returned item. We recommend retaining your proof of postage until you receive your refund.
 

Damaged Items

If you receive a damaged item from us, please return the item to All About a Girl by following the return instructions on the packing slip, and clearly marking ‘Damaged/Defective’ when indicating the reason for the return. Provide comments if necessary. A replacement item will be sent to you (no delivery fee applies). Please allow 3-5 working days from receipt of the item for your replacement to be processed. If we are unable to replace the item, a member of our team will contact you directly.

Exchanges

Please return the incorrect item to All About a Girl  by following the return instructions on the packing slip, and clearly marking ‘For Exchange’ when indicating the reason for the return. If the replacement size or colour is no longer available, a  member of our team will contact you directly with further options. We recommend that you contact us to reserve your new size and/or colour to avoid missing out. Please allow 3-7 days (New Zealand) for redelivery. Please include a tracked self addressed courier bag when swapping an item.

We do not allow sale or reduced items to be exchanged or returned. Please be aware of this policy.